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PRODUCTS Products come with a 10 business days warranty period following delivery, during which the customer is entitled to a return under the following conditions: DEFECTIVE PRODUCT RETURNS The customer has the right to request a return if the supplied products have manufacturing defects or other non-conformities in relation to the ordered items. The return must be made within 10 days of receiving the order. In these cases, the customer must send a photo of the defect to email@example.com before proceeding. Mesmerie America will arrange for the collection at no additional cost in mainland territory, and if there is available stock for the same item, a new piece will be sent to replace the defective one.* Mesmerie America will replace the damaged item and not the full set, if it is the case. *Each case will be individually reviewed by us. RETURN If the customer is not satisfied with the supplied products, they may return them within 10 days of receipt, provided that: - The products have not been used; - The products retain their original characteristics and their labels are intact and unopened; - They are complete (for example, all set elements must be returned). In these cases, the customer must always send an email in advance to firstname.lastname@example.org. The costs associated with the return of the order will be borne by the consumer. Once the returned product is received, Mesmerie America will analyze and confirm its condition and, if applicable, refund the corresponding amount for the returned item(s). If the returned items are damaged and visibly used, Mesmerie America reserves the right to reject the return and refuse a refund. HOW TO PROCEED: STEP 1: INFORM Send an email to email@example.com The body of the email or contact aplication should contain the following information: - Order number; - Inform us of the items you want to return and the nature of the issue. STEP 2: PACK THE ITEM You can use the original packaging in which you received the order. Send or deliver the product to the adress listed on the email we'll send you. After receiving and analyzing the product, Mesmerie America will inform the customer of their entitlements (if applicable). The refund of the amount paid will always be made using the same payment method used in the purchase.
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